Lets see how you can troubleshoot this issue and figure out what can be wrong.
How to roll out rv awning.
It helps in keeping the rv cool.
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Roll out the awning using the awning rod.
You can use your hands to pull the strap the rest of the way until the awning is fully extended.
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Hook the black pull strap on the awning with your awning rod.
Use the rod to pull the strap straight out opening the awning.